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Problems with Download Assets

If you should have a problem with our download products please inform us immediately by email at info@thedigitalartshop.com. We will endeavour to resolve any problem as quickly as possible. Your customer satisfaction is paramount to us.

Our CD/DVD Returns Policy

Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. Please note: we can only accept the return of opened items if they are faulty.

Returning items using our 30 day "no quibbles" guarantee is simple. See below to find out more about how to return your item.
 
This returns policy does not affect your statutory rights.

How to Return a CD/DVD

Please follow the steps below to enable us to process your refund efficiently:

Please wrap the item securely in its original packaging together with a note, giving the reason for return. This note MUST include your order number. In the case of a faulty product, please provide a full description of the fault. Then send the package to the address below:

The Digital Artshop, Returns Department, 9 Chalfont Close, Hemel Hempstead, Herts. HP2 7JR. United Kingdom

We will notify you via e-mail when we have processed your refund

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